Safe Gambling at Casino Lab
Casino Lab Gambling Rating Scores by Components:
- License power: 100/100
- Complaints and Dispute Resolution Procedure: 100/100.
- Responsible gaming policy: 100/100.
Casino Lab license
Genesis Global Limited is incorporated under the laws of Malta (C65325) at registered address 28, GB Buildings, Level 3, Watar Street, Ta’ Xbiex, XBX 1301, Malta.
Casino Lab casino complaints and dispute resolution
Complaints and Dispute Resolution Procedure:
- Pre-dispute complaints body: customer support (via phone, email or live chat - the response shall be provided within 2 days)
- Complaints final resolution timeline: 10 days.
- Dispute process procedure: is explained in the Casino Lab’s T&C.
Casino Lab casino ADR
Approved Alternative Dispute Resolution (ADR) Body: no ADR for New Zealand players.
Casino Lab casino responsible gaming
Responsible Gaming terms and rules: there is a dedicated webpage which covers the following responsible gaming features:
- Self-imposed Player Limits (players are able to set daily, weekly or monthly limits)
- Closing account
- Self-exclusion of a player (request to Cool-off).
Reviewer notes: Casino Lab is managed by Genesis Global Limited and is licensed and regulated by the Malta Gaming Authority with licence number MGA/B2C/314/2015 issued on the 5th August 2016. Complaints resolution procedure is well laid down in detail in Terms and Conditions and involves 2 steps. The Alternative Dispute Resolution body is not available for New Zealand. Responsible Gaming policy is detailed and lists the available features and additional means of self-control. Conclusion: Casino Lab trustworthiness is classified as Outstanding by our classification, 100 out of 100.
Welcome Bonus at Casino Lab
Welcome Bonus Score: Good, 75/100.
Casino Lab Sign-up Bonus: 100% match bonus up to NZ$300 + 300 bonus spins (Reactoonz)
Points by Components:
- Estimated bonus value to player: 80/100.
- Bonus wagering: 60/100.
- Free Spins: 80/100.
- Bonus Terms: 80/100.
Estimated value of Casino Lab casino first deposit bonus
- Match-up (Bonus Value): 100%
- Free Spins available: yes, 300.
- Bonus credited automatically: yes
Classification of this casino bonus value to player: Good, 80/100
Casino Lab casino bonus wagering requirements
- Wagering requirements: 40 times
- Wagering base: bonus amount, deposit amount and spins, i.e. 40x(D+B) - pretty high.
Casino Lab wagering requirements states that you have to wager the bonus sum 40 times. And it is given 14 days to meet wagering requirements. Classification of Casino Lab casino bonus wagering: Mediocre, 60/100
Casino Lab casino Free Spins
- Online Slots offered for Free Spins: Reactoonz (30 free spins are instantly credited after the qualifying deposit).
- Max bet size per spin: NZ$0.5
- Cash-out limit: NZ$100.
Classification of Casino Lab casino Free Spins: Good, 80/100
Casino Lab casino Bonus Terms review
- Min deposit eligible to claim a welcome bonus: NZ$10
- Max bet (stake) when wagering: NZ$5.
- Time to wager bonus: 14 days.
- Mathematical expectation of return under x40(D+B) wagering terms: negative
- Players that deposit via Neteller or Skrill are not eligible for the first four (4) New Player Welcome Bonuses
Classification of Casino Lab casino bonus terms: Good, 80/100
Casino Games available at Casino LabCasino Games Score: Very good, 87/100
Casino Games Scores by Components:
- Software suppliers: 80/100
- Composition of the lobby: 67/100
- Demo Play Mode: 50/100
- Other casino games: 100/100
Slot Software Providers
Number of Slot Software Providers is 14. These are world-famous Quickspin, Microgaming, Pragmatic Play, Play’n GO, Red Tiger, iSoftBet, Yggdrasil, Skywind, Evolution Gaming, Gamomat, Big Time Gaming and Push Gaming.
Composition of lobby
- Slots filter by provider: yes
- Slots filter by popularity: yes
- Slots filter by alphabet: no
Demo play mode
- Slots Play Free Mode: yes
- Demo play - basic game features and data available: yes
Other Casino games
- Table Games available: yes
- Jackpot Slots available: no
Casino Lab Deposit Methods
Casino Banking Score: Very Good, 87/100
- Withdrawal time (Bank Transfer): 4-5 banking days
- Withdrawals time (Visa and MasterCard): 1-3 banking days
- Withdrawals timeframes: same day
Withdrawal limit: NZ$5,500 per week and NZ$22,000 monthly.
Withdrawal Pending Time
Pending time: 48 or more hours