Casino Joy Casino Review

Updated: March 14, 2024

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NZ $1000 + 200FS on Starburst welcome package

Casino Joy welcome package

Joy Casino 4-tier welcome package

New Zealand visitors are very picky in their choices, so we take our best practices to analyse the online casino NZ information and our players' experience in greater depth to provide a fair and objective assessment of what each online casino really is

Casino Joy was brought to the iGaming market by Genesis Global Limited back in 2018, so you might not call it a rookie. Still it is all freshly styled with the sort of a modern vibe with bright vibrant colors, easy-going atmosphere and cutting-edge technologies to keep the competition at bay. And the brand operation has gained all the prerequisites for this.

First and foremost, this online casino is fully licenced and is currently operated under two major licenses: MGA - under Malta jurisdiction, and one for the UK with the UK Gambling Commission. The managing company takes good care about the safety of its customers and uses high-level SSL-encryption technologies and PCI-compliant banking methods to protect players’ from personal data leakage. 

Casino Joy enjoys a 1,300+ games portfolio filled with, no surprise here, pokies, progressive jackpots and live dealer games. The game collection is just stocked with quality titles from top-notch iGaming developers on this market, just like its sister brand Casino Lab that CasinoSlots welcomed earlier this year. 

To our minds, Casino Joy seems like a good option for those players who search for high protection, quality support, decent selection of games - because the casino has it all. And even more. Let’s take a detailed look at Casino Joy.

Casino Joy's strong points:

  • Mobile friendly cross-platform support.
  • Excellent customer service available 24/7 via email, live chat or phone.
  • VIP program - joining the club, loyal players will get access to multiple perks and bonuses.
  • Wide range of Live casino games.

Casino Joy is currently missing out in:

  • Some payment and country restrictions.

Casino Joy Trustworthiness

Safe Gambling

Casino Joy Trustworthiness Score (Compound): Outstanding, 100/100.

Casino Joy Trustworthiness Rating Scores by Components:

  1. License power: 100/100.
  2. Complaints and Dispute Resolution Procedure: 80/100.
  3. ADR: 100/100.
  4. Responsible gaming: 100/100

Casino Joy license

Casino Joy is a secure online casino brand that brought to New Zealand players in year 2018 by a reputable company Genesis Global Limited, established under Malta Jurisdiction, that operates the entire Genesis Global group of online casinos - Casino Cruise, SpinIt, Sloty, Vegas Hero, Genesis Casino, Spela, Pelaa, Casino Gods, Kassu, Casoola, Casino Planet, Casino Lab, Funbet, Casino Dome, Casino Masters. Genesis Global is incorporated under the laws of Malta (C65325) at registered address 28, GB Buildings, Level 3, Watar Street, Ta’ Xbiex, XBX 1301, Malta. Genesis Global Limited is licensed and regulated by the Malta Gaming Authority with licence number MGA/B2C/314/2015 issued on the 5th August 2016 and also by the UK Gambling Commission with account 45235.

Casino Joy complaints and dispute resolution

Complaints and Dispute Resolution Procedure:

  • Pre-dispute complaints body: customer service team via phone, email or chat.
  • Complaints final resolution timeline: 10 days.
  • Dispute process procedure: is specified with no special attention to details.

Complaints will be managed through the support department and in case the service team is unable to come to a satisfying conclusion, the issue gets further escalated to a competent authority. If the complaint can not be resolved at this point, you can contact the licensing regulator or an ADR.

Casino Joy ADR

Alternative Dispute Resolution (ADR) Body: In case that the casino team has been unable to resolve the issue internally, it becomes a dispute, players can turn to IBAS for extra help.

Casino Joy responsible gaming

  • Responsible Gaming terms and rules: The casino has a full suite of Responsible Gaming tools to make sure the play remains responsible.
  • The Casino Joy provides necessary ways to control and protect vulnerable gamblers.
  • Closing account.
  • Self-exclusion.
  • Setting limits: daily, weekly or monthly restrictions for deposit, wagering, losses and game sessions.
  • Cooling-Off limits.

Reviewers note: Casino Joy is a brand launched in 2018 by Genesis Global Limited, the company acting under the Malta Laws. Terms and conditions describe how the company handles complaints, a great advantage here is that the operator values their customers' feedback and tries to resolve issues involving independent resolution entities. The Responsible Gaming policy is also put in details. 

Conclusions: Casino Joy trustworthiness is classified as Outstanding, 100 of 100.

Casino Joy Welcome Bonus Review

Welcome Bonus

Casino Joy Welcome Bonus Scores by Components:

  1. Estimated bonus value to player: 80/100.
  2. Bonus wagering: 80/100.
  3. Free Spins: 80/100.
  4. Bonus Terms: 80/100.

Estimated value of Casino Joy first deposit bonus

  • First deposit value: 100% to NZ$ 200 + 200 Free Spins on Starburst:
    • 20 Free Spins will be added to your account right away after you make a $10+ deposit. Remainder spins will be credited in 20 pieces per day for 9 following days.
  • A minimum deposit to trigger the bonus: $ 10
  • Casino Joy offers New Zealand players a 4-tier welcome package giving you up to $1,000 with 200 free spins totally:
    • 1st deposit - 100% up to $200 + 200 Free Spins on Starburst
    • 2nd deposit - 50% up to $200 with code WJOY2
    • 3rd deposit - 25% up to $300 with code WJOY3
    • 4th deposit - 25% up to $300 with code WJOY4


Reviewer Notes: With as minimum as $10 you will be able to trigger your Casino Joy welcome. The very first incentive is a part of a bigger deal which can add up to $1,000 to cash you deposit as a 4-tier package for your first 4 deposits.

Besides, Casino Joy players may choose between 2 welcome options available. Apart from a regular online casino welcome bonus, players may be eligible to Live Casino Welcome Bonus which will bring 100% matched cash up to $100. The Live Casino Welcome Bonus is restricted to special Live Casino games - All Live Roulette, Live Blackjack, Dream Catcher, Teen Patti and Andar Bahar. All other Live Casino games (Baccarat, Poker, Top Card, etc.) are excluded.

Live Casino welcome casino Joy

Live Casino Joy welcome bonus

After the welcome bonus is over, players can choose from multiple options to get more chances to play and win. Tuesday Pool Party will make this happen. Just making a deposit of no less than $10 and selecting ‘I want a Bonus’ - tap ‘Tuesday Pool Party’ in the menu to enjoy a 25% boost to the deposited cash up to $100. The online casino will offer even more incentives to their loyal customers as they progress.

To get maximum rewards, NZ players are encouraged to become a part of Casino Joys VIP program that will open so many doors, like personal account manager, exclusive bonuses, special events, holiday packages, personal withdrawal service and many more. '


Casino Joy VIP

Casino Joy VIP

Classification of Casino Joy bonus value to player: Good, 80/100

Casino Joy bonus wagering requirements

  • Wagering requirements: 40 times the bonus amount. 
  • Time to wager bonus: 14 days.

Casino Joy deposit bonus wagering requirement is x40 the bonus amount amount - which is a bit higher than the average, if you deposit $10 (min deposit amount) and get $10 in bonus – wagering requirement is $400 to cash out.

Classification of Casino Joy bonus wagering: Good, 80/100

Casino Joy Free Spins bonus

  • Online Slots offered for Free Spins NZ: Starburst (NetEnt) - RTP 96,1%.
  • Number of free spins: 200 FS.
  • FS wagering requirement: 40 times the amount won from spins to cash out.
  • Free spins in the welcome offer will be credited in 20-spins packs for 10 consecutive days.
  • The spins remain valid for 3 days until they are forfeited.
  • The maximum cash out from spins allowed is $100.

Classification of Casino Joy Free Spins: Good, 80/100

Casino Joy Bonus Terms review

  • The maximum individual stake allowed when using a bonus (until wagering requirements are met) is:
    • Slots and Video Slots - Maximum of $5 per spin or $0.50 per bet line is allowed.
    • Any other game - $30 per bet
  • Casino Joy games contribute to Casino Bonuses in the following way:
    • All Video Slots and other games - 100%*
    • All games under the category "classic slots"- 75%
    • All Table games - 10%
    • All Blackjack games - 5%
  • Playing with Bonus funds is not allowed in the following games:
    • All Jackpot games, live games and Video Poker games.
    • Slots: Beautiful bones, Castle Builder, Castle Builder II, Cool Buck, Dragons Myth, Forsaken Kingdom, Peek-a-Boo, Scrooge, Stardust, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Blood suckers, Dead or Alive, Devil's Delight™, Eggomatic, Jack Hammer 2, Kings of Chicago, Mega Joker, Robin Hood: Shifting Riches, The Wish Master, Tomb Raider, Zombies, Eye of The Kraken, Tower Quest, Pearls of India, Tomb Raider 2, Big Bang, Jackpot 6000, Super nudge 6000, Vampire: The Masquerade - Las Vegas, Dead or Alive 2™, Zombie Hoard, Secrets of Christmas, Immortal Romance, Joker Pro, Wild Swarm, Wilderland, Age of Conquest, Arcade Bomb, Dynamite Riches, Kingmaker, Le Kaffee Bar, Lil Devil, Pyro Pixie, Well of Wishes, White Rabbit, Wild Swarm, Jammin Jars, Guns N' Roses, Bronco Spirit, Jungle Spirit: Call of the Wild, Razor Shark, Mystery Joker 6000, Jimi Hendrix Online Slot, Secrets of Atlantis, Bikini Party, Steam Tower.
  • Bets placed on Big Bad Wolf, Supernova, Hot Ink will only contribute 20% towards the wagering requirements.
  • Bets placed on Fruit Blast will only contribute 50% towards the wagering requirements.

Classification of Casino Joy bonus terms: Good, 80/100

Casino Joy Games

Casino Games

Casino Joy Games Score (Compound): Outstanding, 93/100

Casino Joy Games Scores by Components:

  1. Software suppliers: 80/100
  2. Composition of the lobby: 67/100
  3. Demo-play: 50/100
  4. Other casino games: 100/100

Casino Joy software suppliers

Casino Software: Microgaming, NetEnt, Evolution Gaming, Nyx Interactive, Play'n GO, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Skywind Group, Pragmatic Play.

Conclusions: Casino Joy has a very good selection of casino games suppliers: Good, 80/100.

Casino Joy composition of lobby

  • Composition of lobby: Casino Joy’s lobby is well organized with handy categories guiding through all the 1300+ gaming titles. A-Z filter is missing but this doesn’t seem like a big deal.
  • The online casino games are organized in Hot games (Popular Games, New Games, Live Casino), Slots & Jackpots (Video Slots, Jackpots, Classic Slots, Feature Buy Slots, Megaways Slots, Must Fall Jackpots), Live Casino (Roulette, Blackjack, Baccarat and Other Games), Casino Games (Roulette, Blackjack, Baccarat and Other Games) and search by Game Providers.
  • The lobby has a nice and easy-to-navigate design.
  • Casino Joy has a huge online pokie machines selection that varies from classic pokie machines to videoslots and progressive jackpots. Popular Book of Dead, Starburst, Fire Joker and Wolf Gold are just calling our names

Casino Joy lobby

Casino Joy lobby

Conclusion: Casino Joy games lobby composition score: Medium, 67/100.

Demo-play mode

  • Demo play mode: available without registration to let players try the gaming atmosphere and pick up titles that seem appealing to you. Here is the access to the information about paylines, basic features, bonus rounds, free spins and all that the game offers.

Casino Joy other casino games

Casino Joy has gathered over 1,300 impressive online gaming titles under its roof, supplied by far the most eminent software companies. Such industry-ruling gurus as NetEnt, Microgaming, Evolution Gaming and Play‘n GO, just to mention some of them, stand behind this cutting-edge quality portfolio. There are a variety of online pokies, table casino games, progressive jackpot titles, and live dealer games hosted by professionals to choose from. 

Card and table games enthusiasts will always find something cool from a wide variety of games. Players are offered dedicated Roulette, Baccarat and Blackjack sections that are extended by other cards and table games, for instance, Sic Bo, Craps, Poker, Scratch Cards and many other options to suit every taste. 

Live Casino Joy

If you want to feel like you're in a real casino, you can turn to a LIve Dealer room of your choice just in a split second. You don’t even need to go anywhere or dress up. The Live Casino collection features over 100 Roulette games, Blackjack, Roulette, Baccarat, some specialty games like Monopoly Live or Dream Catcher. 

Casino Joy Live lobby

Casino Joy Live Dealer lobby

Conclusion: Casino Joy games number score: Outstanding, 100/100.

Casino Joy Deposit & Withdrawal

Deposit and Withdrawal

Casino Banking Score: Outstanding, 93/100. 

  • Min deposit: NZ$10.
  • Casino Joy players can withdraw no more than NZ$5,500 per week, $22,000 per month.
  • You can make a deposit by using the following deposit methods: EcoPayz, Maestro, MasterCard, Neteller, Paysafe Card, Visa, Entropay, Skrill, Rapid Transfer.
  • Withdrawals are available via Withdrawal Methods Bank Wire Transfer, MasterCard, Neteller, Visa, Entropay, EcoPayz, Online Bank Transfer, Skrill, Rapid Transfer.
  • Withdrawals timeframes:
    • E-Wallets: instant.
    • Credit / Debit Cards: 1-3 days.
    • Bank Transfers: 1-5 days.
    • Pending Time: up to 2 days.

Banking methods casino Joy

Casino Joy banking methods

Reviewers note: Casino Joy has a wide range of payment options, including credit/debit card transactions, e-wallets. Please note that the casino charges no commission fees on deposits, but fees still can be imposed by payment providers. Withdrawals are subjected to a 48-hour processing period after which funds hit the account. The withdrawal fees of about 2% can occur. 

Our Final Thoughts on Casino Joy

Casino Joy is a good casino for Zealanders, it is not the newest, but it started out smart and grew up strong. It was launched in Malta by Genesis Global Limited, has a strong license protection backed by Malta Gaming Authority and United Kingdom Gambling Commission.

They offer a 1,300+ games portfolio, state-of-the-art iGaming platform, multiple banking options. Fast and 24/7 available customer support that can be reached via phone, chat or email. 

You will also appreciate Casino Joy welcome bonuses, regular promos and VIP program if you decide to become a regular, of course.

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Created by helena Online Casino Reviewer