Overall Rating Score of 21.com casino by Casinoslots Editors: Medium, 68/100.
- Licensing and Trustworthiness: Good, 72/100.
- Welcome bonus score: Good, 79/100
- Casino games: Outstanding, 93/100.
- Casino Banking: Good, 80/100.
- Players Engagement: Mediocre, 20/100.
Reviewer note: 21.com is a good online casino to play for users in New Zealand.
The strong points:
- Trustworthy gambling, acclaimed New casino of the year 2020 by AG
- NZ dollar is available
- Free spins are massive and the players value of bonus is good
- Casino games are numerous and the lobby is comfortable to play
The weakest sides:
- Free spins are activated daily in only small portions
- Higher than average wagering requirements (50x)
- Minimum withdrawal is $50
21.com Trustworthiness Score (Compound): Good, 72/100.
21.com Casino Trustworthiness Rating Scores by Components:
- License power: 100/100.
- Complaints and Dispute Resolution Procedure: 90/100.
- ADR Body Power: 0/100.
- Responsible gaming policy: 100/100.
License number: MGA/B2C/203/2011.
21.com casino complaints and dispute resolution
Complaints and Dispute Resolution Procedure:
- Pre-dispute complaints body: support department
- Complaints final resolution timeline: reasonable timeframe, no details.
- Dispute process info: specified in the Casino’s T&C (section 16).
21.com casino ADR
Approved Alternative Dispute Resolution (ADR) Body: N/A.
21.com casino responsible gaming
Responsible Gaming terms and rules: specified in details, includes the following features:
Account Deposit Limits, Session Reminders, Account Cool offs, Account Self-exclusion, Account Closures.
Reviewer notes: 21.com (operated by Betpoint Group Ltd) holds a license from Malta Gaming Authority. Complaints resolution procedure is specified in Terms and Conditions, except for the timeframe for dispute resolution. The Alternative Dispute Resolution (ADR) body is not available. Responsible Gaming policy is extensive and provides necessary measures to protect vulnerable players.
Conclusions: 21.com can be regarded as trusted and safe online casino for players from New Zealand due to comfort MGA license and 21.com casino’s adherence to the Responsible Gaming Principles.
Things to improve:
- appoint the ADR services provider;
- Streamline the description of complaints procedure within the T&C.
21.com Casino Welcome Bonus Review
Welcome bonus score (Compound): Good, 79/100
21.com Casino Welcome Bonus Scores by Components:
- Estimated bonus value to player: 95/100.
- Bonus wagering: 70/100.
- Free Spins: 80/100.
- Bonus Terms: 71/100.
Estimated value of 21.com casino first deposit bonus
- First deposit value: 100% up to $100 + 100 Free Spins on registration + 900 free spins after deposit on Vampires vs Wolves
- A minimum deposit to trigger the bonus: NZ$25
- Bonus credited automatically: yes.
- Estimated value of 1st deposit (including Free Spins): $121.5 or 486% of your min deposit
Reviewer Notes: If you deposit $25, you will get $50 to play with plus a total of 1000 Free Spins on Vampires vs Wolves slot: 100 free spins are credited on sign up while the rest -- after your first deposit. Free Spins are activated daily, by 10 free spins per day, over a period of 100 days in total.
The Return to Player (RTP) of Vampires vs Wolves slot is 96.49%, so the total estimated value of 1000 free spins given at minimum stake value of $0.1 per spin is $96.5.
Total value of first deposit in 21.com casino to player (bonus money + value of free spins) is $121.5 ($96.5 in free spins and $25 in deposit bonus) OR 486% of a minimum deposit of $25.
Conclusions: estimated value to player of 21.com casino’s first deposit bonus may be considered Outstanding, 95/100.
21.com casino bonus wagering requirements
- Wagering requirements: 50 times the bonus amount credited or won.
- Max bet (stake) when wagering: NZ$3.
- Time to wager deposit bonus: 21 days.
- Time to wager money won from free spins: 24 hours (daily as the are activated).
Reviewer Notes: Wagering requirement is x50 the bonus amount. It means if you deposit $25, you will get your real money plus additionally $25 worth of bonus money, which you have to playthrough 50 times by making bets: $25x50 = $1250. This is the total amount of bets you need to make before any bonus money will be available to withdraw.
The wagering requirements for winnings from Free Spins is the same fifty times (50x Bonus) the bonus amount won. Since Free Spins are essentially a chance to win, not actual credits, here wagering requirements are applied to the money that you could have actually won from using free spins on a slot. In 21.com casino you get 100 Free Spins on registration without any need to make a deposit and. For example, if you win $9.65 from these free spins, you will need to wager this amount of money 50 times, i.e. make bets of a total worth of $482.5 before $9.65 (or what’s left of it) can be withdrawn.
Conclusions: 21.com wagering requirements are rather high: they stand on a higher end of the spectrum among all casinos that we have reviewed. 21.com casino bonus wagering score: Medium, 70/100.
21.com casino no deposit bonus / 21 casino Free Spins
- Online Slots offered for Free Spins: Vampires vs Wolves (Pragmatic Play).
- Rating of Online Slot Machine for Wagering Bonus Money: Medium / Low.
- Max bet size: $0.1
- Max cash out of Winnings from Free Spins (Bonus Spins): $250
- You need to make at least one deposit (which needs to be wagered x1) before you can withdraw money from your 21.com account.
Reviewer Notes: The 1000 Free Spins on Vampires vs wolves are split up as follows: 100 Free Spins are activated on registration, you will get 10 Free Spins every day for 10 days. When you make a deposit, you activate another 900 Free Spins, you will get 10 Free Spins every day for 90 days.
21.com casino Free Spins offer is structured so as to keep players engaged for more than 3 months. Yet, you won’t be able to win big on Vampires vs Wolves slot machine (max win is set at x1000 your bet). The base game gives out wins often, smaller wins though. There are 2 free spins features (Vampire Free Spins and Wolf free spins). The vampire spins are high volatility but the free spins can take forever to trigger.
Conclusion: 21.com casino free spins score: Good, 80/100.
21.com casino Bonus Terms review
- Mathematical expectation of return (under x50 wagering terms): negative on all games, except for those with 98.5%
- Qualifying payments methods: all, except for Skrill, Neteller or Paysafe deposits.
- Restricted games while playing with bonus money: 1429 Uncharted Seas, Aliens, Big Bang, Blood Suckers, Champion of the Track, Dead or Alive, Dead or Alive 2, EggOMatic, Eye of the Kraken, Jackpot Jester 50K, Kings of Chicago, Pearls of India, Peek-a-Boo, Robin Hood, Scrooge, Sea Hunter, Secret of the Stones, Secrets of Christmas, Super Monopoly Money, The Wish Master, Tower Quest, Wizard Shop, Zombies, All Table Games, Live Casino Games, Video Poker and all Jackpot games.
- The minimum withdrawal amount is $50
Conclusion: 21.com casino does not allow deposits from Paysafe if you want to get a bonus. List of restricted games is balanced and generally ok. Minimum withdrawal amount is set at $50, which is uncommon. 21.com casino bonus terms score: Medium, 71/100.
Concluding thoughts on 21.com welcome bonus:
21.com offers a welcome bonus pack of a total worth of up to $1000 in deposit bonuses as well as 1000 free spins, including 100 Free Spins after registration no deposit required. Welcome bonus can be claimed on the first 4 deposits:
- First deposit bonus: 100% bonus up to $100 + 100 Free Spins No deposit bonus to play Vampires vs Wolves slot machine. Use deposit code: BON1
- Second deposit bonus: 25% bonus up to $500. Deposit code: BON2
- Third deposit bonus: 50% bonus up to $300. Deposit code: BON3
- Fourth deposit bonus: 100% bonus up to $100. Deposit code: BON4
Estimated welcome bonus value from 21.com is very high, yet the wagering terms are a little bit too steep. Free spins are massive, but they are activated daily in only small portions. The free spins slot game is considered medium volatility, yet, the base game offers smaller wins. The free spins feature can take forever to trigger. Max win is set at x1000 only. Qualifying payment methods does not include Skrill, Neteller or Paysafe deposits. Overall, 21.com welcome bonus stands on the higher end of Good score (79/100) close enough to Very Good.
Things to improve:
- Increase max bet (stake) when wagering (now NZ$3)
- Allow Paysafe deposits for bonus play.
- Would like to see lower Wagering terms
- Would like to see a lower withdrawal amount (now $50).
21.com Casino Games
21.com Casino Games Score (Compound): Outstanding, 95/100
21.com Casino Games Scores by Components:
- Software suppliers: 95/100
- Composition of the lobby: 90/100
- Number of casino games: 95/100
21.com casino software suppliers
Software: Microgaming, Betsoft, Netent, Play'n GO, Quickspin, Elk Studios, Pragmatic Play, 1x2Games, Booming Games, GreenTube, Nyx Interactive, Nolimit City, Push Gaming, Relax Gaming, Thunderkick, Red Tiger Gaming and more.
Conclusions: 21.com casino has outstanding selection of casino games suppliers: Outstanding, 100/100.
21.com casino composition of lobby
- Composition of lobby: lobby is nicely organized, has Featured section with top slots as well as tags and filters by provider, alphabet, etc;
- Demo play mode: available without registration;
- Top Online Slots in the Lobby by manufacturer: the lobby is dominated by slots from Pragmatic play (22), Microgaming (15), Play N Go (12) and Thunderkick (8).
- Some popular titles in the lobby: __
Conclusion: 21.com casino games lobby composition score: Very Good, 90/100.
Things to improve: On a slot’s page,
- the basic info is not comfortable to read (located under the playing window)
- Games settings and probabilities of win are not specified.
21.com casino games number
Number of casino games at 21.com:
- Online Slots > 1400 games
- Live casino games – 26
- Table games - 18
- Video Poker – 10
Conclusion: 21.com casino games number score: Outstanding, 95/100.
21.com Casino Deposit & Withdrawal
Casino Banking Score: 80/100.
Casino Banking Discussion:
Banking and Withdrawal methods are adequate, and the casino website allows playing in different currencies including NZD. Internal operating currency is the Euro.
Things to improve:
- 0-72 hours withdrawal process time;
- Deposits with Skrill, Neteller or Paysafe are not eligible for a welcome bonus
21.com Deposits and Withdrawals for players from New Zealand:
Deposit and Withdrawal Methods: Bank Wire Transfer, MasterCard, Neteller, Visa, Trustly, Skrill, Zimpler
21.com Withdrawal Terms and Conditions:
- All deposits need to be wagered at least once before withdrawal.
- The minimal amount for withdrawal: €50
- The internal operating currency of the Website: Euro.
- Withdrawal process time: up to 72 hours.
- Transactions will appear on your credit card statement as: Not Specified in T&C.